We fully understand and strictly abide by all engineering warranty service regulations of the Owner, and hereby make the following solemn commitments to the Owner:
I. Corporate Quality Assurance System Requirements
The company’s quality management system is implemented in strict accordance with ISO9001 standards.
Quality Policy: Non-conforming products are never released from the factory.
Quality Objective: 100% customer service satisfaction rate.
II. Product Manufacturing Standards and Quality Assurance
All products are manufactured in strict compliance with national standards, and customized production is adopted in accordance with customers’ special requirements if applicable.
1. Thoughtful Pre-sales Service
We provide enthusiastic and considerate services for all customer inquiries via calls, letters and visits, and respond to and resolve all technical questions raised by customers professionally. Upon customer request, professional technical personnel can be dispatched to the construction site to assist with cable laying environment survey, cable selection and installation guidance.
2. Professional In-sales Service
During product production, relevant technical personnel of the Owner are welcome to supervise and inspect the manufacturing process in our factory. Meanwhile, we can provide complete Chinese product documents, including technical data, structural drawings and working principles. Major product inspections are completed in-house, and relevant inspection standards will be submitted to the Owner for confirmation in advance.
3. Comprehensive After-sales Service
To support the Owner in completing product after-sales maintenance and upkeep, we hereby solemnly undertake the following commitments:
(1) All supplied products fully meet the superior product standards stipulated in relevant international, national and industrial specifications as well as the requirements of the technical specification. The product warranty period isone year from the date of overall project acceptance and approval by competent authorities.
(2) The company has professional service institutions in multiple cities across the country to provide full-time customer services with 24-hour standby support. Upon receipt of a customer maintenance request, on-site service personnel will arrive at the site within 24 hours to carry out emergency repairs until the equipment returns to normal operation. We provide free maintenance and upkeep services for twelve months starting from the date of project acceptance. Professional technical personnel can be dispatched to provide free on-site technical guidance and assistance as required.
(3) If any product fails to comply with contractual requirements during the Owner’s acceptance inspection after delivery, we will respond and propose a solution within 24 hours upon notification, and bear all relevant expenses incurred.
(4) Under correct installation and operating conditions, for any quality problem occurring within one year after equipment operation caused by our product design, material or manufacturing defects, we shall be fully responsible for free replacement and repair, and compensate for all relevant losses caused thereby.
(5) During the warranty period, our professional engineers will conduct an additional equipment test, and rectify any defects or performance deficiencies caused by imperfect design, technology or materials until fully approved by the Owner.
III. Product Delivery Cycle Commitment
After signing the contract with the Owner, we will arrange production efficiently, deliver qualified products strictly in accordance with contractual requirements, and ensure the timely and safe operation of the project.
IV. National After-sales Service Hotline
0755-27785449 / 13542456786